Refund policy

Refund & Return Policy

DSGPromos.com is operated by Dynamic Solutions Group, Inc. We sell custom imprinted promotional bags and caps to businesses and organizations.

Custom (decorated) merchandise

All personalized or decorated merchandise is made to your order. Because it is custom imprinted, it cannot be returned, exchanged, or refunded unless it is defective.

Defective or misprinted items

• Report any defect, misprint, damage, or shortage within 7 days of delivery.
• Email dsgpromos@gmail.com with your order number, a description of the problem, and clear photos of the items and cartons.
• If we confirm a defect caused by us (for example, an imprint that does not match your approved proof, or a manufacturing flaw), we will reprint/replace the affected items or issue a refund for them, at our choice.
• We pay all return shipping and reshipping costs for confirmed defects. Please do not send items back until we give you return instructions.
• Refunds are issued to the original payment method, normally within 5–10 business days after approval.

What is not a defect

• Errors in spelling, artwork, color, or placement that appear on the proof you approved.
• Minor color variation between screen, proof, and the finished imprint.
• Normal variation in quantity within industry standard overrun/underrun, if applicable.

Cancellations

Orders can be cancelled for a full refund before you approve your proof. Once the proof is approved, production begins and the order cannot be cancelled.

Contact

Dynamic Solutions Group, Inc.
14480 Ramona Ave, Chino, CA 91710
Phone: 1-888-346-8166
Email: dsgpromos@gmail.com